With private transport, the vehicle shall take you to, or pick you up as close as possible to your accommodation, taking into account the physical characteristics of the vehicle and access to the contracted address. Occasionally it is not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point With shared shuttle services you will be transferred to your accommodation or the nearest pick-up / drop-off point to your accommodation. With Public transport you will be dropped off and collected at predefined bus stops, bus stations, etc.

Once you complete your booking, you will be issued a voucher with full instructions on how to meet your driver and where he/she will be waiting for you. Some airports have reception desks, at other airports the driver will meet in the arrival hall, at other airports you may be requested to go to the coach bays (usually group bookings). Each supplier at each airport has a different set of instructions. These instructions are integrated clearly into your booking voucher and include all details you need to make your transfer hassle free. You will also have 24 hour telephone contacts issued on the voucher in the event that you should still have problems finding your driver.

Yes, flight arrival times are monitored. If you have problems collecting your luggage or clearing immigrations, please call your supplier or the Customer Care telephone number supplied on your e-mail confirmation of booking. In respect of flight delays, diversions, missed connections when the transport service originates from the airport, the waiting policy is: Flight Delays: Private hire with driver: Flight delays from original scheduled flight time of up to 2 hours are included. With Flight delays over 2 hours you must contact the Supplier to request the vehicle be kept waiting. An additional fee is payable in advance of the transport service. If you do not do this, the service will not be provided. Shuttle or Shared ride: You will be offered transport on the next available shared service. Public Transport: You will be offered transport on the next available scheduled service. Please do not send us an e-mail to advise of delays as e-mails are queued and we may not read your mail until it is too late. Flight Diversions: The airline will transport you to the scheduled airport, and the delay policy above applies. Flight Cancellations, missed flights and missed connections: Please refer to our cancellation policy.

We give an indication of the distance and driving time between transfer points at the moment of booking. This information is supplied as a guidance only and not as commitment. The Supplier retains absolute discretion to choose the actual travel route to your destination, and it may not necessarily be the most direct route or use toll roads.

We strive to transfer passengers 2 hours before flight departure. Most airlines open check-in counters 2 hours before flight departure and close check-in 40-45 minutes before flight departure. Please ensure that the date, time and location specified on your voucher or subsequent email allows you to arrive at your departure airport at least 30 minutes before check-in opens. Please be aware of traffic jams.

You should provide us with the times as shown on your flight tickets, without modifying. All pick-up times will be calculated automatically and confirmed to you on your booking voucher. You must check the details on the voucher as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later. As a booking agent of the Supplier, we will forward your service booking request to the Supplier. Please check the date, time and location on your voucher or subsequent e-mail communication from us for the pickup details of your transport service. You must ensure that the arrival time at the departure airport allows you to arrive least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time.

The driver will normally wait up to 60 minutes after your flight has landed before making enquiries with the airline, customs or immigration. After this procedure and if there is no sign of the passenger the driver will leave the airport. If you are delayed in customs, immigration, baggage collection or lost luggage please call your supplier to ensure that your driver will wait. You will find your supplier details on your voucher. If you foresee that you will take less time (only hand luggage) or more (reduced mobility, etc) please advise us at the same time you book.

By accessing your booking on line in the "My Booking" section you can modify and cancel your booking. When you press Cancel, we receive your cancellation request, and you will be issued an automatic e-mail advising you that we will proceed to cancel your booking in the next two working days. Once your booking has been revised, and the cancellation processed, you will receive a second e-mail confirming your cancellation definitely. If you can't access your booking on line, because there are less than 48 hours prior to the first booked service, please call Customer Care.

You may modify your booking at any time up to 48h prior to your arrival date, simply by logging in to "My Booking" section that you may find in the top navigational menu on the web page. Once you have logged successfully in you may modify practically all details of your booking: number of passengers, destination, hotel address, flight details and personal details. You can also re-issue your voucher from the "My Booking" section.

You have full details and telephone number of your supplier on your voucher. Please call your supplier and you will be directed to your driver.

We only accept bookings up to 24 hours prior to arrival. We do not accept bookings under the 24 hour limit either by telephone. You may like to consider booking your return journey only.

Yes, there is no problem with a SHORT stop to collect the keys (maximum 5 minutes) and continuing to stay ON THE SAME STREET. If the key collection point is further than your actual destination, you will need to book another transfer or contact our customer service to add an additional address for an additional fee.

We recommend you book independent arrival journeys from the airport, and one single return booking for all the group. Flight details must be of the earliest departing flight.

Once you complete your booking you will be able to access your voucher. On the voucher you are issued complete and detailed instructions on where and how to meet your driver. You will also find local telephone numbers and our own 24 hour contact numbers.

Transportation of a much loved pet (cats and dogs only) can be a worrying experience. We are happy to cater for pets accompanying their owners. You must have a correctly sized container to carry your pet, otherwise we may refuse travel for your pet. The following requirements must be met: The container must be large enough for the pet to stand up, turn around and lie down in a natural manner. Your pet will be in the container for some time and therefore, it should be as comfortable as possible. The container must be strong enough to protect the pet during transport, be secure enough to contain it and have sufficient ventilation on all four sides to ensure the air quality in the container will not deteriorate. The door must be secured in such a manner that it will not open accidentally or your pet cannot open it during handling and transport. Your pet's nose and paws should not be able to fit through any ventilation opening or door mesh. The container must have a water pot and a food container accessible from outside. Fibreboard or wire mesh containers are not suitable for air transportation. Detailed instructions on the container specifications can be found in the IATA (International Air Transport Association) Live Animals Regulations. Most pet stores and many kennels sell containers or they can be made to measure to the IATA specification. How do I make my booking? You will have to advise us at the same time you make your booking. You will also need to indicate the dimensions and weight of the container (container weight must include weight of your pet). Please note normal baggage restrictions apply, and you will most likely require to book additional luggage space so we position the correct type of vehicle. Unaccompanied Pets are not currently catered for. Pets are transported at owners own responsibility. Any transportation to pets normally produces stress to your animal and must be taken into account if you have a very sensitive animal.

We only accept bookings 24 hours prior to arrival. In any case, you can write to our support team and we will try to find a free car for you. You may want to book only the return flight.

Drivers usually wait for you at the airport half an hour after your flight lands. If you do not have luggage, please let us know so that the driver is ready for a quick exit. The driver will also contact you via WhatsApp as soon as the plane lands.

All the airlines have handling agents. They will organize for any mislaid luggage at the airport to be forwarded to your resort address. Baggage left on board the transport vehicle shall be sent to the address given to us by you in the service booking request and you shall pay any additional charges.